Answers about accounts, garages, estimates, fleets, privacy and the Digital Passport.
Answers for drivers, vehicle owners and companies with fleets that use MECARRO.NET.
Answers for workshop owners and teams who manage the public profile and operation on MECARRO Pro.
Answers for drivers, vehicle owners and companies with fleets that use MECARRO.NET.
The essentials about the platform, account and available channels.
MECARRO.NET is a digital platform that connects drivers, vehicle repair workshops and companies with fleets. It lets you find workshops, manage vehicles and documents, request quotes and track service jobs associated with your account.
MECARRO is the experience for customers and their vehicles; MECARRO Pro is the workspace for workshops and their teams. Both experiences use the same authorised quote, booking and MECARRO Journey flows, while showing each participant only the actions available to them.
No, the public workshop directory can be searched without an account. Authentication is requested when it is necessary to store personal context, manage vehicles, send requests or access private information.
You can create a customer account in the MECARRO.NET sign-in area and regain access using the password-reset option. The confirmed email address identifies the account and must never be shared with third parties to bypass access controls.
Yes. The customer experience is available on the website, and the official app channels are listed on the mobile apps page. Feature availability depends on the installed version, app store and region; the presence of a feature in the source code does not, by itself, prove that it has been released.
Management of vehicles, documents, history and MECARRO Digital Passport.
After signing in, the digital garage lets you add, view and update vehicles associated with your customer account. Personal accounts currently allow up to three vehicles. A vehicle already owned by another account follows an association or claim process and is not duplicated without notice.
The account can store up to five private documents per vehicle, with a maximum size of 5 MB per file. These attachments help organise vehicle information, but they do not replace official documents and should not include unnecessary personal data.
The vehicle history is the evolving record of events and service jobs available in the account; the MECARRO Digital Passport is a snapshot of that history issued at a specific point in time. The Passport can be validated, contains no personal data about the owner, and distinguishes official workshop data from manually entered data, which MECARRO.NET does not certify.
Quotes, bookings, work orders and MECARRO Journeys refer to the vehicle so that each service job remains consistent. The workshop does not automatically receive the vehicle's entire private history: access depends on the service relationship and the permissions granted by the customer.
Search, comparison, public profiles, reviews and verification.
The MECARRO.NET directory lets you search for workshops by location and filter by available services. Geolocation can help sort nearby results, but you should still confirm the address, services, availability and conditions shown on the workshop profile.
Yes, when Car Care is available in your region. In the directory, select the business type or filter by Car wash and Car detailing. Only published businesses are shown, so check the location, services, opening hours and contact options on the profile before choosing.
Public profiles can show location, public contact details, description, services, brands, specialisms, opening hours and capabilities such as quote requests or online booking. Available information varies by workshop and should be confirmed before submitting a request.
A listed workshop meets the technical conditions for appearing in the directory, including approval, a validated address, active status and a market with a public directory. The verified-workshop badge is a separate indicator tied to the applicable checks and an active plan entitlement; it is not an absolute guarantee of every service the workshop provides.
Yes. Signed-in customers can save favourite workshops and read reviews published on their profiles. Reviews follow the platform's eligibility and moderation rules and should be considered alongside the workshop's objective profile information.
From the initial request to the decision and choosing an available date.
A quote request describes what is needed and allows the workshop to prepare a proposal; a booking reserves a date, time and service in the workshop schedule. An approved quote may provide access to the booking step, but it does not automatically reserve a time slot.
The request identifies the workshop, vehicle and service and describes what is needed. When the quote-request flow is available, you can attach up to four photographs, with a maximum size of 10 MB each, to provide context; the images do not replace the workshop's diagnosis.
Before you decide, the quote details show its items, quantities, prices, taxes, totals, notes, terms and available attachments. An authorised customer can accept or reject a submitted proposal, and the decision is recorded for the workshop and the associated MECARRO Journey.
Acceptance records the decision and allows the process to continue according to the workshop's workflow. On the website, an approved quote can open a booking flow linked to the proposal when the workshop's schedule is active; the workshop can also create the corresponding work order. Acceptance does not automatically create or confirm a booking.
When the workshop has online booking enabled, the customer chooses a service, date and time from the slots returned by live availability. The booking may be confirmed immediately or await manual approval, depending on the workshop's settings; the status shown in the account is the authoritative one.
Tracking the service job from the initial request through vehicle handover and history.
Yes. An authorised MECARRO Journey shows the current status, timeline and next step of the service job. The information comes from the associated booking, quote and work order and must be kept up to date by the workshop.
Request received means the service job is known; Appointment confirmed reserves the visit; Vehicle at the workshop confirms check-in; Your decision is required signals a pending authorisation; Work in progress means work has started; Ready for collection means the work is finished; Completed records handover or another valid completion; Cancelled ends the process without operational completion.
MECARRO Journey shows ‘Your decision is required’ only when an action is pending and the signed-in customer is authorised to take it. The platform can also send notifications and open the full quote details; knowing an email address alone does not grant access.
Yes. When the workshop proposes additional work through a supplementary quote and the relevant customer is authorised, that customer decides after reviewing the full quote. Work requiring authorisation must not proceed while the decision is pending.
The workshop can record vehicle check-in, mileage, fuel or charge level and notes, start the work order, update the service job and request additional authorisations. When the work is finished, the Journey becomes Ready for collection; it becomes Completed only after handover is recorded.
MECARRO Journey opens the complete quote when a proposal is associated with the service job and can link to the operational conversation when one exists and the customer has access. Messages provide context; the quote and recorded statuses remain the reference for prices and decisions.
Yes. Completed and cancelled Journeys keep their details and timeline accessible to the authorised customer. MECARRO Journey organises the process without duplicating the transactional records of the quote, booking, work order or conversation.
Operational communication and continuity between MECARRO channels.
Messaging is available when there is an operational relationship and an authorised conversation between the customer and the workshop. Not every profile or Journey automatically creates a conversation, and messages do not replace a formal quote decision.
The platform can notify you about events such as a pending decision, a status update or the vehicle being ready, through the configured and available channels. Notifications direct you to the authorised resource; always confirm the current status in your account.
Not necessarily, because the website and app can evolve and be released at different times. The official mobile apps page identifies the stores and platforms currently announced; critical operations must be confirmed in the version actually installed.
Access to data, documents, permissions and account deletion.
Vehicle documents are private, and access depends on authentication, ownership and authorisation policies. A workshop should not receive private documents merely because it knows the vehicle registration or the customer's email address.
No. The workshop can access only the data needed for the authorised relationship and any areas explicitly permitted by the customer. Linking a vehicle to the workshop's customer record does not automatically grant full access to its private history.
Yes, there is an account deletion request flow with its own validations and status. Deletion may comply with retention periods or applicable legal obligations, so it is not equivalent to immediately deleting all transactional records.
Web-based management of company vehicles, drivers, documents and fleet operations.
Yes. The Corporate area on the website organises vehicles, drivers, documents, costs, maintenance, quotes, bookings and reports for the authorised company. This area is separate from the personal account and the MECARRO Pro workspace for workshops.
Yes. Authorised Corporate account members can organise documents, costs and maintenance plans and view reports about their fleet. Available actions depend on the user's permissions and the company's active contract.
Multi-company management is not presented as a universal public capability under the current contract. The Corporate area covers the company and fleet for which the user is authorised; business-group requirements or access to multiple company contexts must be confirmed with the MECARRO.NET team before entering into a contract.
Answers for workshop owners and teams who manage the public profile and operation on MECARRO Pro.
Workshop registration, directory listing and the meaning of the verification badge.
Registration starts on the public workshop page and creates a workshop account with the necessary data for onboarding. The workshop should only be shown as operational or public after the corresponding statuses are confirmed, not just because the account was created.
Yes, when Car Care is available in your region. On the registration page, choose Garage, Car wash centre or Detailing studio in the Business type selector; you can review the choice before creating the account. During onboarding, specify the services provided. The public profile is subject to the same approval, validated-address, active-status and publication rules that apply to garages.
The workshop appears when it is approved, has a validated address, is active, has not been deleted and belongs to a market with an active public directory. These conditions are applied in the public projection of the backend and not just hidden by the interface.
No. Approval and publication determine whether the workshop can be discovered in the directory, while the verification badge is a separate business indicator. The badge depends on the applicable validation and an active plan or subscription entitlement and does not replace the publication conditions.
MECARRO Pro is the operational workspace for workshops to manage their profile, requests, schedule, quotes, work orders, customers, vehicles, team and MECARRO Journeys. The MECARRO customer experience shows only the actions and data that the relevant customer is authorised to access.
Public information, incoming requests and workshop reputation.
The profile can show the name, location, public contact details, description, opening hours, services, brands, specialisms and quote-request or online-booking capabilities. Only fields included in the public projection are exposed; private operational information does not belong on the profile.
A published workshop can be found in the directory and receive the contact or request types it has enabled, such as quote requests and online appointments. Public visibility does not guarantee request volume, and each capability must be configured correctly in the profile.
Eligible and published reviews can be displayed on the public profile and contribute to the information available to the customer. The verification badge and ratings are separate signals: a rating does not automatically change the publishing status or workshop badge.
Opening hours, availability, confirmations and booking changes.
The workshop enables online booking, configures opening hours, services and availability rules, and keeps the underlying data valid so that time slots can be calculated. If the schedule or service is inactive, the customer must not be promised an online booking.
Available times are calculated from the workshop's settings, the selected service, the time zone and any blocks or bookings already in the schedule. The customer can choose only from the slots returned by the backend at the time of the request.
It depends on the workshop configuration: automatic mode can confirm a valid appointment, while manual mode allows the team to review it. The status recorded in the calendar is the reference and must be communicated to the customer without presenting pending requests as confirmed.
Yes. Authorised members can change the time or update the booking status through schedule operations, subject to availability and domain rules. The change must preserve the history and update the associated MECARRO Journey when one exists.
Requests, commercial proposals, customer decisions and execution.
The workshop can respond to an existing request or create an authorised proposal containing the customer, vehicle, items, quantities, prices, taxes, notes, terms and attachments. The quote remains a draft until it is sent through the applicable flow.
The canonical decision updates the quote status, records the time and any applicable comment, and synchronises the MECARRO Journey with the existing conversation. Repeating the same decision is treated idempotently; a different decision on a proposal that has already been decided produces a conflict.
The quote is the commercial proposal that the customer reviews and decides on; the work order is the operational record of execution, including items, statuses, checkpoints, attachments and completion. An approved quote can lead to a work order, but the two records retain their own identities and rules.
Yes. Authorised workshop users can view the private photographs associated with the quote request. The images provide initial context but do not replace an inspection, diagnosis or formal attachments to the proposal or work order.
Check-in, work, authorisations, collection readiness, handover and the shared timeline.
MECARRO Journey coordinates the actual appointment, quote and work-order references that represent a single service job. It does not create a second quote or work order and must not combine separate jobs merely because they involve the same workshop and vehicle.
The public statuses are Request received, Appointment confirmed, Vehicle at the workshop, Your decision is required, Work in progress, Ready for collection, Completed and Cancelled. Each status results from transactional milestones and must not be changed merely to produce a visual presentation.
Basic check-in can record mileage, fuel or charge level and notes, and changes the Journey status to Vehicle at the workshop. Digital Reception 360 adds a checklist, damage records and photographs when the plan entitlement is active; completing this check-in requires online confirmation.
The Journey moves to Work in progress when the start of work is recorded on the work order and no pending decision blocks progress. The status represents a real operational start, not merely the team opening a screen.
The workshop proposes additional work through a supplementary quote associated with the work order and Journey. The customer reviews all the details and approves or rejects them; while the decision is pending, work requiring that authorisation must not proceed.
Ready for collection means that the work is finished, but vehicle handover has not yet been recorded; Completed means the vehicle has been handed over or the service job has otherwise ended validly without a work order. Handover is a separate, audited transition.
No, decisions, check-in, start, finish and delivery require online confirmation from the backend. MECARRO Pro may present local data identified as potentially out of date in supported contexts, but the cache does not grant access or perform transitions.
Customer records, vehicle relationships, history and authorised documents.
The workshop maintains customer records and vehicle relationships in its own operational context. If a registration plate already belongs to a MECARRO account, the system should link the appropriate technical relationship rather than silently transferring or duplicating vehicle ownership.
No. Linking the vehicle to the workshop's record does not automatically grant access to its entire private history. The workshop can view data produced within the authorised relationship and additional areas only when the customer approves access and that permission remains valid.
Documents and photographs are held in private storage and should be viewed only by authorised members for the relevant operational purpose. The team must not download, copy or share data outside the MECARRO.NET flow without a legitimate basis and need.
Team access, responsibilities and separation between workshops.
Yes, owners or members with management permission can invite people and assign them responsibilities in the workshop. The invitation should not grant access before being accepted and validated in the correct context.
The current model distinguishes ownership, administration, commercial activity, technical work, agenda and financial activity. The interface should explain the capabilities of each responsibility, while the backend continues to check specific permissions for each action.
Yes. A user can access several workshop workspaces when they hold a valid membership in each one. MECARRO Pro requires the user to select an authorised context and must not carry data or actions from one workshop into another.
Plan features, usage information, exports and integrations.
The public pricing page presents the current catalogue of plans, limits and features, while the signed-in area applies the workshop's effective entitlements. A feature shown in a demo or documentation does not replace the entitlement returned for the active subscription.
No. Under the current contract, MECARRO Pro mobile presents plan, usage and billing information as read-only. Commercial changes, checkout or upgrades must use the indicated web or commercial channel; the app must not simulate a purchase it does not execute.
CSV exports are available in supported areas, and integration contracts may be offered depending on the applicable functionality and authorisation. API access and external integrations are not included universally across all plans and must be confirmed before an operational process relies on them.